Frequently Asked Questions
What are your shipping charges?
The cost of shipping is dependent on the value of your order.
For every £100 spent, the shipping fee increases £10. This is up until £600, where the fee then increases by £5
Additional surcharges are applied for Highlands, Offshore Islands and Nothern/Sothern Ireland.
Deliveries to Jersey & Guernsey must be delivered on Pallet Networks as opposed to parcels.
Deliveries to Scottish highlands and offshore islands can be sent by parcels or pallets, dependent on quantity ordered.
When is the cut off point for next working day delivery?
The cut off point for Next Working Day Delivery is 2pm each day. If the goods are ordered on Friday after 2pm, they will be delivered on the following Tuesday (Excluding Bank Holiday Weekends).
If you are desperate, give us a call after 2pm – if our couriers have not already left for the day we will do our best to dispatch your order after the cut off time. We cannot make any promises, but if they haven’t left we will happily dispatch your order early where possible.
Approximately when will my delivery arrive?
If you have placed your order before 2pm, you will receive your order the following working day (excluding highlands and islands which are approx. 3-5 working days from despatch).
Your order will be delivered by a courier service between 9am and 5pm. If you require an AM delivery or Saturday AM Delivery this can be arranged at an extra cost. You will need to Contact Us to arrange this, either via Phone, Email or our Contact Us form.
European deliveries approx 7-10 working days.
Offshore UK approx 3-4 Working Days.
Scottish Highlands approx 2-3 Working Days.
Can I collect my order from you?
Yes. If you are local to our distribution centre, in Dronfield S18 – you are welcome to collect your order. Please be aware you need to Contact Us if you would like to collect, we can then agree a date and time for collection to suit both parties.
Please note, we do also require payment prior to collection. Payment can be made via any of the accepted payment methods. If you are wanting to pay via our website online, ensure you have applied a customer note to specify that you will be collecting – to prevent us dispatching your order.
Will tracking information be provided for my order?
Yes, you will receive tracking information. You will receive this at the point we despatch your order. This will arrive as a separate email from your order confirmation.
This email will specify the courier your order is being delivered by and will also include the consignment number for tracking.
Can I schedule a specific delivery day?
Yes you can in most cases. Upon ordering please specify the particular date you would like to receive your order, please use the customer notes section for this and we will endeavour to ensure your delivery arrives on your specified date.
If you decide you want a specific delivery day after you have ordered, just give us a call on 0114 323 0045 or use our Call Me Back option on the site. If we haven’t already dispatched your order – we will be able to amend this easily for you.
Can my order be rescheduled once it is placed?
Yes your order can be rescheduled once it has been placed, but only if we are contacted by phone or email before 2pm on the day the order is placed Contact Us. This is because we ship everything on a next day basis and the cut off for this is 2pm.
Can I amend my delivery/contact details, if entered incorrectly?
Yes you can. To amend your delivery or contact details please Contact Us by phone or email before 2pm on the day the order was placed.
This is the most effective way of amending this information to ensure your order is delivered to the correct address and the right contact information is available to the courier.
Please be aware if you wish to make changes after your order has been dispatched you may incur fees / delays depending on the fees the couriers apply.
How can I claim my free Gift?
A FREE GIFT can be added at the checkout, if your order is over £500 + VAT.
Free Gifts Include: Thermaseal Foil Joining Tape, Heavy Duty Staple Gun Kit, Multifoil Insulation Scissors or Thermaseal Double Sided Tape.
If your order is under £500 + VAT, you can add any of the above listed products from the Accessories section of the site.
Struggling to find this? You can call to place your order via phone if preferred.
Which payment methods do you accept?
We accept all the usual payment methods. We accept payments online via: Visa Credit, Visa Debit, Mastercards and Maestro Cards. We do not accept American Express (AMEX).
We also accept payment via Bank Transfer, please Contact Us directly if this is your preferred payment option and we can send you a Proforma along with our Bank Details.
Payment over the phone is also possible, you can call a member of our team on 0114 323 0045 to make a payment, via (accepted) cards. If you would prefer us to call you, simply Request a Callback and we will call you back within the hour.
Do you offer discounts?
Annually we tend to offer a Black Friday Discount code, but apart from this we prefer to offer you the best prices we can all year round, meaning we do not have the room to discount throughout the year.
The ‘All News’ section on our website is the best place to check for any informative blogs and discount codes.
Are Trade Discounts Available?
Yes. If you are looking to purchase a Pallet Quantities of a Product – You can view and purchase our ‘Trade Pallets’ Online – at the lowest trade rates. If you are wanting to purchase pallets frequently / multiple pallets, just get in touch with a member of our team via the Contact Us Page and we will send you personalized trade rates, to align with your companies specific requirements.
Where in my home are the most vital places to insulate?
In terms of highest energy loss in your home, the majority of heat escapes from your Loft, followed by the Walls then the Floors as heat rises. Although you do know your own home better than anyone, so if there is a particular area that you notice draughts in, this is an indication that more insulation is required.
We have designed a really useful How to Insulate your Home Guide, this details which products we would recommend for your application. This Guide will help you select the products you need to successfully insulate your home, but you can always still Contact Us if you wish to discuss your specific application or require any assistance.
Which insulation is best to use in a conservatory?
The best multifoil to use when insulating a conservatory roof would be our EcoQuilt Expert this is due to the material being thinner when compacted, lighter and easier to install overhead.
Although SuperQuilt can also be used under a conservatory roof too, it just doesn’t compress as much as Ecoquilt, lowering the ceiling height.
How do I work out how many rolls of ThermaSeal Foil Joining Tape l will need?
Can SuperQuilt alone be used for a loft conversion?
Although SuperQuilt is the highest performing certified Multifoil on the market, it usually requires additional insulation if your project is going through building control.
Please see our Free to Use Online U-Value Calculator to find the best insulation method for your project.
If you need assistance choosing a product makeup you are welcome to get in touch.
If you are not going through building regulations for your project, you may opt to use 1 or two layers of SuperQuilt to the underside of your roof rafters or at your loft floor level.
What are the differences between SuperQuilt and EcoQuilt?
SuperQuilt holds BBA & BDA certification and is approved by NHBC & LABC for Building Control. SuperQuilt is the thicker of the two, it has 19 layers including True Aluminium Foils, Waddings, PE Foam & Met Pet layers, and is therefore the higher performing product.
EcoQuilt Expert is made up of 6 layers of Foil and Wadding, this is beneficial for projects where space is at a minimum such as conservatory roofs, sheds, containers etc.
Both products also have a built in Vapour Control Layer, when installed fully taped and sealed.
SuperQuilt is 40mm thick but compresses to approximately 10mm. EcoQuilt is 15mm thick but compresses to approximately 6mm.
Is SuperQuilt Insulation Breathable?
SuperQuilt is not a breathable material, it works as a high performing vapour control layer, stopping any air and moisture from passing through the material when fully taped and sealed.
If you are looking for a Breathable Multifoil we would instead advise using BreatherQuilt. BreatherQuilt consists of 11 perforated layers, including a fully waterproof breather membrane, and a reflective True Aluminium Foil on the inner face. This is commonly used over rafter and replaces the need for a traditional breather membrane, whilst also providing insulation benefits.
Can insulation be installed directly under carpets or floorboards?
Yes, Eco-Tec FloorFoam is a 4mm thick insulation material which is specifically designed to go underneath Carpets, Wood, Laminate and Vinyl. Floorfoam significantly reduces draughts and helps to reflect heat back into the room which would normally be lost.
Using SuperQuilt or EcoQuilt Expert to insulate underneath flooring requires air gaps, so therefore it cannot be used directly between Carpet and Floorboards. These products are best used when you are taking the floorboards up / have access to the underside.
Can SuperQuilt alone be used to achieve Building Regulations?
SuperQuilt achieves the majority of U-values without the requirement for additional insulation, especially in walls and floors.
To find out if SuperQuilt will work for your project please use our free and easy to use Online U-value Calculator.
If you would like to speak to someone regarding your specific application, just Contact Us – one of our friendly team will be more than happy to assist you.
What is the best tool to cut Multifoil products with?
Our range of Multifoils can be cut easily with a sharp Stanley Knife or pair of Multifoil Scissors. Pulling the multifoil taut before cutting ensures a cleaner cut edge.
Do I need to leave an air gap either side of multifoils when installing?
Yes, to get the maximum thermal performance from our multifoils, it is essential to leave an airspace either side of the product.
This allows them to reflect and perform to their highest potential. If space either side isn’t possible, then at least one airspace is vital.
What does the term R-Value mean?
An R-Value is a measure of resistance to the flow of heat through a given thickness of a material, such as insulation. Higher numbers indicate better insulating properties.
What does the term U-Value mean?
A U-value is a measure of the heat transition through a building part (e.g. a Wall) the lower the number, the better the thermal properties.
If your project is going through building control you will more than likely need to achieve a specific U-value.
Our U-Value Calculator will give you instant results for your specific requirements.
If you would prefer to speak through your application, you are more than welcome to call one of our friendly, helpful team members and we can run through your project via phone.
How does Multifoil Insulation work?
Multifoil insulation is a dual-purpose form of insulation.
In winter months it works by reflecting the cold away, but also reflecting heat back into your home, then in the summer months multifoil’s help reflect excess heat away, keeping your home at a comfortable cooler temperature.
Multifoils have been proven to save on cost, space and labour time. They are becoming increasingly popular due to these reasons.
What is the thickness of each of the insulation rolls?
Do you have Product Instructions or How to Guides?
Yes our aim is to make the installation of our products as easy as possible for both those who wish to take on a DIY project or those of you who are professional installers.
We have therefore put together many How To Guides – which are readily available on our website.
We also have a variety of videos available on YouTube to help you install your insulation successfully – Links to these videos can be found on our product pages.